Update Date: September[ ], 2024Effective Date: September[ ], 2024
SUNMI North America Website Privacy Policy
Sunmi Technology US Inc. (contact address: 13010 Morris Rd Suite 600, Alpharetta, GA 30004, USA, contact information: contact@sunmi.us; hereinafter referred to as "SUNMI" or "we") is the operator of the SUNMI North America Official Website (URL: https://www.sunmi.us/, hereinafter referred to as "SUNMI North America Website"). We attach great importance to the protection of personal information and privacy of our users ("You"). When you browse and use the SUNMI North America Website, we will collect, use, store, and share your personal information. In order to make you informed of our processing of your personal information, we have prepared the SUNMI North America Website Privacy Policy ("Privacy Policy") and promise to process your personal information in strict accordance herewith.
We hereby remind you of the following matters:
Before using the SUNMI North America Official Website, please be sure to carefully read this Privacy Policy and fully understand the terms and conditions, including but not limited to the terms and conditions that exempt or limit our liabilities. You understand and confirm that when you check “Agree” to this Privacy Policy and use the SUNMI North America Official Website, it will be deemed that you have fully read, understood, and accepted the updated Privacy Policy.
SUNMI North America Official Website may contain links to other third-party websites or applications. Please note that we do not control such third parties, and this Privacy Policy does not apply to services provided by other third parties to you under any circumstances. We suggest you carefully read the personal data protection policies or statements of third parties before browsing or using their websites or applications, and make appropriate choices. If you find any risks in these websites or applications from third parties, you are advised to terminate the relevant operations to protect your legitimate rights and interests. We do not participate in and will not assume any responsibility for any dispute between you and any third party arising from personal information protection or other matters.
This Privacy Policy will tell you:
I. Personal Information We May Process & How We Use Your information
II. How We Retain Your Personal Information
III. How We Entrust Others for Processing, Sharing, Transferring or Publicly Disclosing Your Personal Information
IV. How We Protect Your Personal Information
V. How to Manage Your Personal Information
VI. How We Process the Personal Information of Minors
VII. How this Policy is Updated
VIII. How to Contact Us
I. Personal Information We May Process & How We Use Your information
When you browse or use the SUNMI North America Official Website, we may or need to collect and use your personal information as follows:
1. In order to provide you with the basic functions of our products and/or services, you are required to provide necessary information and authorize us to collect and use it. If you refuse to provide the relevant information, you will not be able to use our products and/or services normally;
2. In order to provide you with the expanded functions of our products and/or services, you may choose to separately agree or disagree to the collection and use of information by us. If you refuse to provide such information, you will not be able to normally use the relevant extended functions or realize the functions we aim to provide, but your use of the basic functions of our products and/or services will not be affected.
i. Basic Functions
1. Service Information Display
To adapt to your device interface and display service information, we will use automation tools to collect data such as your browser, types of network devices, screen resolution, screen colors, and language settings. We gather such information to offer you the optimal display of the SUNMI North America website and to analyze your usage habits. If you do not agree to our collection of such information, you will not be able to use our services normally.
2. Consultation Services
If you wish for us to proactively contact you, we will collect the information you voluntarily provide, including your name, post code, company website, and phone number, and store it in our Customer Relationship Management (CRM) system. This information will be used to assist you in understanding our products and services. If you do not consent to the collection of this information, please refrain from providing it. However, without this information, we will be unable to contact you to provide further information related to SUNMI. This will not impact your ability to use other services available on our website.
The CRM system is operated by Beijing Renkehudong Network Technology Co., Ltd. and Beijing Ingage App Internet Technology Ltd. Co. For information on how these companies handle your personal data, please refer to their privacy policies at: https://www.neocrm.com/privacy, and https://www.xiaoshouyi.com/privacyagreement.
3. Demo Appointment Function
If you wish to schedule and try our demo function, we will collect the email address you voluntarily provide for the purpose of contacting you proactively to assist in your experience of the corresponding demo features. To offer you the demo trial, you will need to be redirected to the booking platform of Microsoft to use the products and services. For information on how Microsoft handles your personal data, please refer to their privacy policy: https://privacy.microsoft.com/en-us/privacystatement.
Additionally, by providing your email, you consent to receive continuous updates on related products, promotional activities, and other content. If you do not wish to receive such updates, you may unsubscribe by following the instructions provided in the email.
4. Ensuring the Security and Reliability of Services
To maintain the security and reliability of our services, we use automation tools to collect your IP address, system information, and browser details. This data is necessary to ensure the security and proper functioning of our services and website. If you do not consent to the collection of such information, we cannot guarantee the security of our website during your browsing sessions.
5. Customer Service
When you submit complaints, suggestions, or feedback through our feedback system, we may collect your communication or call records, the contact information you provide, and any information you offer to substantiate relevant facts. Such information is collected to facilitate communication with you, resolve issues promptly, and document the resolution of any problems. If you do not provide this information, your complaints, suggestions, and feedback may not be addressed in a timely or effective manner. However, this will not affect your ability to use our services normally.
Please do not disclose your other information, especially your personal privacy information, to us, except the aforementioned necessary personal information when making complaints, suggestions, or feedback.
ⅱ.Add-on Business Functions
1. Permission Invocation
SUNMI North America website does not involve any invocation of your related permissions.
2. Use of Cookies and Similar Technical Services
(1) In order to ensure the proper operation of the website and your better experience, we may store small files called cookies on your computer. Cookies usually consist of identifiers, site names, numbers, and characters. Cookies allow us to collect your preferences and related data.
(2) We will not use the cookies for any purpose other than those described herein. If your browser or browser add-on permits, you can enable or disable the use of cookies as described in the browser settings. For more details, please visit https://www.aboutcookies.org/. However, if the cookies are disabled, some functions of our website may not work properly small data files.
ⅲ. How We Use Your Personal Information
1. We will only collect and use your personal information in accordance with the purpose and scope specified herein. If we intend to use your personal information for other purposes not specified herein, we will seek your consent in advance or have other legal reasons for doing so.
2. The sensitive personal information we collect has been prominently displayed in this privacy policy. Once your sensitive personal information is leaked, altered or illegally used, it will cause damage to your personal or property safety. In order to prevent your sensitive personal information from being leaked or illegally used, we have taken appropriate technical and organizational protection measures to ensure the security of your information.
3. If the information you provide contains the personal information of other users, you need to ensure that you have been legally authorized before providing such personal information to us. If the personal information of a child is involved, you shall obtain the consent from guardians of the corresponding child before posting it. Under the above circumstances, the guardian has the right to contact us through the channels specified herein to request correcting or deleting the content involving the child's personal information.
4. Please note that the personal information you provide while using our services will be authorized for our continued use during the period of your service engagement, unless you delete it or refuse us to collect it through system settings.
5. We will collect statistics on the use of our services and may provide such statistics to the public or third parties for product development, service optimization, and security assurance. However, such statistics do not contain any identifying information about you.
6. When we display your personal information, we use masking, shielding, and other de-identification technologies based on the actual functions of our business to protect your information security.
ⅳ. Other Circumstances in Which Personal Information is Collected or Used
In accordance with relevant laws and regulations, we may collect and use your personal information without your prior consent under the following circumstances:
(1) Necessary for the conclusion and performance of the contract to which you are a party;
(2) Necessary for fulfilling legal obligations;
(3) Necessary for dealing with public health emergencies or protecting the life, health, and property safety of natural persons in emergencies;
(4) Collecting personal information within a reasonable range like news report and public opinion supervision for public interests;
(5) Collecting the personal information that has been disclosed by yourself or other personal information that has been legally disclosed within a reasonable scope in accordance with the provisions of this Policy;
(6) Other circumstances as provided for by laws and administrative regulations.
II. How We Retain Your Personal Information
i. Storage Location
Personal information collected and generated in North America is typically stored on Amazon servers located in North America. You understand and agree that information you voluntarily provide (such as your name, post code, company website, and phone number) will be imported into the CRM system operated by the third-party service provider, Beijing Renkehudong Network Technology Co., Ltd., and stored on servers located in China.
Additionally, should there be a need to transfer your personal information to another country, we will act in accordance with the applicable legal requirements related to the cross-border transfer of personal information before making such a transfer.
ⅱ. Retention Period
1. We only keep your personal information for the shortest period as provided for by laws and regulations, and for the shortest period necessary to achieve the purpose stated herein.
2. If we terminate the services or operation, we will notify you at least 30 days in advance, and delete or anonymize your personal information upon termination of the services or operation.
ⅲ. How Personal Information is Transferred Around the World
Customers of SUNMI are located worldwide, which means SUNMI may process your personal information in your country or region, or receive accesses from these countries/regions. The data protection laws in these countries/regions may vary.
In such case, SUNMI will take measures to ensure that the data we collect is processed in accordance with this policy and the requirements of applicable laws.
III. How We Entrust Others for Processing, Sharing, Transferring or Publicly Disclosing Your Personal Information
i. Entrust Others for Processing
We may entrust authorized affiliates or partners to process your personal information in order to provide you with corresponding products or services. However, we will only entrust authorized partners to process your personal information for legal, legitimate, necessary, specific, and explicit purposes, and will only provide personal information necessary for using our products or services. Our partners shall not use your personal information for purposes not entrusted by us before obtaining your consent.
If we entrust our partners to process your personal information, we will sign a Data Protection Agreement with them, requiring them to process your personal information in accordance with the Agreement, this Privacy Policy, and relevant laws and regulations.
ⅱ. Sharing
We will not share your personal information to external parties. If it is indeed necessary to share your personal information to external parties, we will obtain your separate consent or meet other conditions as provided for by laws.
ⅲ. Transferring
If any merger, division, dissolution, or bankruptcy involves the transfer of personal information, we will require the company or organization receiving your personal information to continue to be bound by this Privacy Policy, or we will require the company or organization to obtain your new authorization.
ⅳ. Public Disclosure
In principle, we will not publicly disclose your personal information. If it is indeed necessary to publicly disclose your personal information, we will obtain your separate consent or meet other conditions stipulated by law.
ⅴ. How Third-Party Service Providers Obtain Your Personal Information
In order to provide you with more versatile and complete functions, we may use the third-party service providers described below, including third-party software development kits (SDKs) to provide you with our services. We will carry out strict security inspection on the application programming interface (API) and software development kits (SDKs) of third-party service providers to obtain relevant information, and agree with third-party service providers on strict data protection measures, so that they may process your personal information in accordance with this Privacy Policy and any other relevant confidentiality and security measures. The specific information collection and use of the third-Party services is governed by the third-Party service providers' privacy policies or relevant statements.
No.Names of the Service from Third PartiesPurposeService ProviderType of Collected InformationPrivacy Policy/Official Website
1Google AnalyticsAnalyze the website's operational performance to help optimize user experience, improve strategies, and enhance overall operational efficiency of business.Google Inc.Website traffic, page dwell time, user behavior data, conversion rate.https://policies.google.com/privacy?hl=zh-CN#infocollect
2NeoCRMTo facilitate contact with clientsBeijing Renkehudong Network Technology Co., Ltd. and Beijing IngageApp Internet Technology Ltd., Co.Name, postal code, company website, phone numberhttps://www.neocrm.com/privacy
https://www.xiaoshouyi.com/privacyagreement
IV. How We Protect Your Personal Information
i. Data Security Management and Technical Measures
We have taken security measures that meet industry standards to protect your personal information and prevent unauthorized access, public disclosure, use, modification, damage, or loss of your data. We will take all reasonably practicable measures to protect your personal information. For example, the data exchange between your browser and the server is protected by the Secure Socket Layer (SSL) protocol encryption; we will use encryption to improve the security of your personal information; we will use trusted protection mechanisms to prevent malicious attacks on your personal information; we will deploy access control mechanisms to ensure that only authorized personnel have access to your personal information; and we will organize security and privacy training courses to enhance employees’ awareness of the importance of protecting your personal information. At present, our important information system has been filed and evaluated in network security level protection.
ⅱ. Responding to Data Security Incidents
After an unfortunate occurrence of any personal information security incident, we will inform you, in accordance with the requirements of laws and regulations, the basic situation of the security incident and the possible impacts, the disposal measures we have taken or will take, the advice on your own risk prevention and mitigation, the remedial measures for you, etc. We will inform you about the incident by email, letter, telephone, push notification, and other means. In cases where it is difficult to inform each individual personally, we will adopt reasonable and effective methods to publish announcements. At the same time, we will also actively report the disposal of the personal information security incident in accordance with the requirements of the regulatory authorities.
V. How to Manage Your Personal Information
During your use of our services, you may contact us through the prompts on the corresponding page or the mode as set forth herein to access, port, object or limit the processing of, rectify, supplement or erase your personal information, and exercise the right to change the scope of your consent. In addition, we have set up complaint-reporting channels, and your opinions will be dealt with in time.
1. Right of access
If you want to inquire about or copy your information, you can contact us through the contact information provided in this Privacy Policy.
2. Right to data portability
If you need to transfer your personal information in part or in full to your designated personal information processor, you may contact us through the contact information provided herein. We will review your request, and provide you with a transfer route within 15 days or within the time limit stipulated by law, provided that it meets the requirements of applicable laws.
3. Right to object to automated decision making
We do not involve the use of automated decision-making in the services we provide to you.
4. Change the scope of your consent
You can contact us through the methods specified in this Privacy Policy to change or the scope of your authorization, or revoke your authorization.
Please understand that the services offered by SUNMI North America Official Website may require the collection of necessary personal information to be realized. If you withdraw your consent, we will no longer be able to provide the services corresponding to the withdrawn consent. However, this will not affect the processing of personal information carried out based on your prior authorization.
5. Rectify your personal information
If you want to correct or supplement your information, you may contact us through the contact information provided in this Privacy Policy. We will respond to your request to correct or supplement your personal information within 15 days or within the period otherwise stipulated by law.
6. Right to erasure
You may request us to delete your personal information if:
(1) The processing purpose stated herein has been achieved, cannot be achieved, or is no longer necessary to be achieved;
(2) Based on your consent to process your personal information, the situation in which you withdraw your consent;
(3) The storage term of personal information has expired;
(4) We collect, use, store, share, or publicly disclose your personal information in violation of laws and administrative regulations or the agreement with you;
(5) You are no longer using our products or services;
(6) We stop providing products or services;
(7) Other circumstances as stipulated by laws and regulations.
We will, upon receipt of your deletion request and verification of your identity, handle the request and give a reply as soon as possible. If we decide to respond to your request for deletion, we will also notify the entities that have obtained your personal information from us and ask them to delete such information in time, unless otherwise stipulated by laws and regulations or these entities have obtained your independent authorization.
Upon your deletion of information from our services, we may not immediately remove the corresponding data from our backup systems, but will delete such information during the next backup update. For personal information whose retention period as stipulated by laws or administrative regulations has not yet expired, or which is technically challenging to delete, we will not process it beyond storage and the implementation of necessary security protection measures.
7. Other rights to personal information
Under the condition of complying with relevant laws and regulations, your next of kin may exercise the above-mentioned right of access, right to rectification, right to erasure, and other rights to your relevant personal information, unless otherwise arranged by you.
8. Right to ask for explanation
If you have any questions about this Privacy Policy, you may contact us through the contact information provided herein.
9. Response to your above request
For security purposes, you may be required to provide a written request or otherwise prove your identity. We may ask you to verify your identity before processing your request. We will respond to your request within 15 days or within the time limit as provided for by laws.
In principle, no fee will be charged for reasonable requests. However, for requests that are repeated for several times and exceed reasonable limits, we will charge a fee as appropriate. We may reject requests that are repeated for no reason, require excessive technology, put the legal rights of others at risk, or are highly impractical.
10. Exceptions to our responses
We will not be able to respond to your request if:
(1) It is related to the fulfillment of our obligations under the laws and regulations;
(2) It is directly related to national security and national defense security;
(3) It is directly related to public safety, public health, and major public interests;
(4) It is directly related to criminal investigation, prosecution, trial and sentence enforcement;
(5) We have sufficient evidence of subjective malice or abuse of rights by the owner of the personal information;
(6) It is related to protection of lives, properties, or other significant legitimate rights and interests, and it is difficult to obtain the consent of the individual;
(7) A response to the request of the personal information owner will result in serious damage to the legitimate rights and interests of the owner or other individuals or organizations;
(8) It involves trade secrets.
VI. How We Process the Personal Information of Minors
1.This service provided by the SUNMI North America Official Website is for business, and in principle, we do not provide services to minors.
2. In the case of any personal information collected from minors with the consent of their parents or legal guardians, we will use or publicly disclose this information only as permitted by law, with the explicit consent of the parents or guardians, or as necessary to protect the minors.
3. If any facts prove that we have collected personal information from minors without prior consent of verifiable parents or legal guardians, you may contact us via the contact information set forth herein and we will attempt to delete the relevant information as soon as we are aware of and verify the situation.
VII. How this Policy is Updated
1.This Privacy Policy may change from time to time. We will post any changes hereto on this page. For significant changes, we will also provide more prominent notices (we may explain the specific modifications to the Privacy Policy by including but not limited to providing special tips on the browsing page). We will not reduce your rights under this Privacy Policy without your express consent.
2. The material changes to this Privacy Policy include, but are not limited to, significant changes in service model; changes in the main recipients of personal information sharing, transfer or public disclosure; major changes in your rights to participate in the processing of personal information and how you exercise them; changes in the department responsible for personal information security, contact information and complaint channels; when the assessment report for personal information security impacts indicates high risks.
3. We will also keep an older version of this Privacy Policy on file for your review.
VIII. How to Contact Us
If you have any questions about this Privacy Policy or the protection of personal information, please contact us through:
Email address: contact@sunmi.us
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